YOU MUST BE 18 YEARS OR OLDER TO BUY ANY AIR GUN OR AIR RIFLE IN OUR STORE.

We do NOT and can NOT ship airguns or bb guns to New York City and its boroughs (Manhattan, Brooklyn, Bronx, Queens, Staten Island, these zip codes are: 100xx-104xx, 110xx, 112xx-114xx, 116xx), the city of Philadelphia, PA and Washington DC. Residents of Chicago, IL cannot buy CO2 powered rifles, pistols or revolvers directly from us. Residents of New Jersey can buy bb guns through a designated local gun store after acquiring an Airgun Permit.


Refund and Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, including Co2, Green Gas and other items considered dangerous goods.

Additional non-returnable items:

  • Gift cards;
  • Some personal care items;
  • Gas related products;
  • To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, unless you will activate the warranty directly with them.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error;
  • Any item that is returned more than 30 days after delivery.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days after the product has arrived back.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].


Sale and outlet items

Only regular priced items may be refunded. Sale and outlet items cannot be refunded.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Big Eleven Shop
8421 Lyons Ranches Rd, Boynton Beach, FL 33472.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping returns

To return your product, you should mail your product to:

Big Eleven Shop
8421 Lyons Ranches Rd, Boynton Beach, FL 33472.
Phone (703)395-5438

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Need help?

Contact us at [email protected] for questions related to refunds and returns.